At CARTCRAZE SOLUTIONS PRIVATE LIMITED, we are committed to delivering a smooth and satisfying shopping experience. This policy explains the terms for cancellations, refunds, and returns for orders made through our marketplace platform.
By making a purchase on our website, you agree to the terms outlined below.
1. Cancellation Policy
1.1 Cancellation by the Customer
Before Shipment: You may cancel your order anytime before it is shipped by contacting our support team at info. the order is shipped; cancellations will no longer be accepted.
Cancellation Process: To cancel an order, provide your order number, name, and reason for cancellation. Once verified, we will process the cancellation and issue a full refund to your original payment method.
1.2 Cancellation by CARTCRAZE SOLUTIONS PRIVATE LIMITED
We reserve the right to cancel any order due to:
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Product unavailability or out-of-stock status
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Payment failure or authorization issues
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Errors in product description or pricing
If your order is canceled by us, you will receive a full refund to your original payment method. You will also be notified via email.
2. Refund Policy
2.1 Refund Eligibility
Refunds are issued only in the following cases:
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Damaged or Defective Products: If the item is delivered damaged or defective, and you report it within 7 days from delivery
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Incorrect Product Delivered: If the delivered product doesn’t match your order
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Order Cancellation Before Shipment
2.2 Refund Process
To initiate a refund, contact customer support within 7 days of receiving the product. Provide the following:
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Order number
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Reason for the refund
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Photo evidence (if the item is damaged or incorrect)
Our team will verify your request. If needed, we will arrange a reverse pickup. Once the return is received and verified, we will process your refund.
2.3 Refund Timeframe and Method
Refunds will be processed via the original payment method:
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Credit/Debit Cards: 7–10 business days
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UPI and Wallets: Up to 5 business days
If your original payment method is unavailable, we will contact you for an alternative.
2.4 Non-Refundable Scenarios
Refunds will not be issued in the following cases:
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Product shows signs of misuse, damage, or tampering
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Request made after 7 days from delivery
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Return without original packaging
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Opened/sealed items such as cosmetics or personal care products
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Change of mind after successful delivery
3. Returns Policy
3.1 Returns Eligibility
Returns are allowed if:
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The product is damaged or defective
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The wrong product is delivered
Returns must be requested within 7 days of delivery.
3.2 Returns Process
To initiate a return, contact our support team and provide:
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Order number
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Items to be returned
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Reason with photo evidence (if applicable)
If approved, we will arrange reverse shipping (free for eligible cases). For non-eligible returns, return shipping charges will be borne by the customer.
3.3 Non-Returnable Products
These items are not eligible for return:
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Personalized or custom-made products
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Perishable goods like food and supplements
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Opened or used electronics or personal care products
4. Exchange Policy
We currently do not offer direct exchanges. If you want a different product, please return the original item (if eligible) and place a new order separately.
5. Shipping Charges for Returns
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Defective/Wrong Products: Free reverse shipping
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Change of Mind: Return shipping is the customer’s responsibility
6. Subscription-Based Services
If you subscribed to a service or recurring product, cancellation and refund terms will follow the individual subscription agreement. Refer to the relevant terms before purchase.
7. Contact Us
For any cancellation, return, or refund inquiries, please contact:
Company Name: CARTCRAZE SOLUTIONS PRIVATE LIMITED
Email: CARTCRAZESOL@GMAIL.COM
Phone: +91-9266605567-9266605567
Address: A-1/19B, FIRST FLOOR, PASCHIM VIHAR, WEST DELHI,
DELHI-110063
Head Office: HOUSE NO 213, S.F. EXPRESS TOWER, NANIWALA BAGH CITY, New Delhi, North West Delhi, Delhi, 110033
8. Policy Changes
We reserve the right to update this Refund and Cancellation Policy at any time. Updates will be posted here with a revised Effective Date. We encourage you to review this policy regularly.