CARTCRAZE SOLUTIONS PRIVATE LIMITED respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you access and use our website, as well as the choices you have regarding your personal information.
By accessing or using the site, you consent to the collection, storage, and processing of your personal information as described in this Privacy Policy. Please read this policy carefully to understand how we handle your data.
1. Information We Collect
1.1 Personal Information
When you create an account, place an order, or communicate with us, we may collect personal information such as
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Full name
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Email address
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Phone number
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Shipping and billing address
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Payment information such as credit or debit card details, UPI, or wallets like Paytm or Razorpay
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Account information such as user ID and password
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Demographic data including age and gender
1.2 Non-Personal Information
We may also collect non-personal information to improve your experience on the site, including
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IP address
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Browser type
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Device information such as operating system and screen resolution
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General location based on IP address
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Cookies and tracking technologies to monitor user behaviour and preferences
1.3 Transaction Data
When you make purchases or process transactions on the Site, we may collect:
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Order history
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Transaction amount
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Delivery and shipping information
1.4 Seller Information
If you are a seller, we may collect:
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Business name and address
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GST details
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Bank account details for payment processing
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Tax information such as PAN and GST registration
2. How We Use Your Information
2.1 Providing Services
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To process orders, payments, and transactions
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To provide customer support and respond to inquiries
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To ship products and deliver services
2.2 Communication
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To send order updates and shipping details
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To respond to customer support requests
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To send promotional emails and newsletters with your consent
2.3 Personalization
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To personalise your shopping experience and product recommendations
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To provide relevant promotions
2.4 Security and Fraud Prevention
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To monitor transactions and prevent fraud
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To protect your account and personal data
2.5 Legal and Regulatory Compliance
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To comply with laws and regulations
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To resolve disputes and enforce our Terms and Conditions
2.6 Marketing and Promotions
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With your consent, to send promotional communications about our products and services
3. Sharing of Information
3.1 Service Providers and Partners
We may share your data with trusted third-party providers who assist us with:
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Payment processing
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Shipping and logistics
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Marketing and analytics
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Hosting, technical support, and security services
3.2 Sellers
When you purchase from a seller on our marketplace, necessary information such as your shipping address is shared with them for order fulfillment.
3.3 Legal Obligations
We may disclose your information when required to do so by law or legal processes.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal data for at least one year or longer if required by applicable laws.
5. Cookies and Tracking Technologies
We use cookies and similar tools to:
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Remember your preferences and login status
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Analyze traffic and user behavior
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Provide personalized advertisements and offers
You can manage cookies through your browser settings.
6. Data Security
We implement industry-standard safeguards, including encryption and secure payment systems. However, no system can guarantee absolute security. You are responsible for keeping your login credentials confidential.
7. Your Rights and Choices
7.1 Access and Update
You can access or update your personal information through your account settings.
7.2 Opt-Out of Marketing
You can unsubscribe from promotional communications using the unsubscribe link in emails or by contacting us.
7.3 Data Deletion
You may request that we delete your personal data, subject to legal obligations.
7.4 Withdraw Consent
You can withdraw your consent for any processing activity at any time by contacting us.
7.5 Data Portability
You have the right to request your data in a commonly used digital format for transfer to another provider.
8. Third-Party Links
Our website may contain links to third-party services. We are not responsible for their privacy policies or practices.
9. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect data from minors.
10. Changes to this Privacy Policy
We may update this Privacy Policy occasionally. All changes will be posted on this page with the revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:
Company Name: CARTCRAZE SOLUTIONS PRIVATE LIMITED
Email: info@cartcraze.co.in
Phone: +91-9266605567
Address: A-1/19B, FIRST FLOOR, PASCHIM VIHAR, WEST DELHI,
DELHI-110063
Head Office: HOUSE NO 213, S.F. EXPRESS TOWER, NANIWALA BAGH CITY, New Delhi, North West Delhi, Delhi, 110033